Help & Technical Requirements/Support

If you have any questions related to the course content, please use the course Discussions or Email to post questions for response. You can also contact your Instructor at designated office hours. If you have technical questions, see the resources below.

Technical Requirements:

Please ensure your computer has an installed version of:

• Computer/Hardware Requirements:
  https://citl.mun.ca/learning/fs/whatsneeded.php
  Visit this page to determine if your computer meets the minimum requirements. On this page you will find a link for a System Check. It will automatically detect issues related to your browser, Javascript, Cookies, and more.
  
• Adobe Acrobat Reader:
  Many instructors provide content in PDF file format. You can download a free version of Adobe Acrobat Reader at Adobe.com http://get.adobe.com/reader/

Technical Support
For Technical Support, please go to Centre for Innovation in Teaching and Learning https://www.citl.mun.ca/learning/s_support/ (CITL).
Check out

• Support Centre (options for getting technical support)
  https://citl.mun.ca/support/
• Technical Resources https://blog.citl.mun.ca/resourcesforstudents/ to view How-To Guides that guide you through the technical aspects of using the course management system (D2L)

CITL Support Centre:
https://citl.mun.ca/support/
Support is available from (NL Time):

• Monday - Thursday: 9AM -10PM
• Friday - Saturday: 9AM - 5PM
• Sunday: 2 -10PM

You can contact the Support Centre team in any of the following ways:

• Submit a Request. You will be required to login with your MUN Login ID for this option
• Chat Online (when available)
• By Phone - Local: 864-8700 (option 3) Toll Free: 1-866-435-1396
• In Person at ED1032 or The Commons in QEII Library (Monday - Friday, 9AM - 5PM)