Course Descriptions Home

Practitioners in corporate settings will find the course a useful guide in understanding and implementing total quality in existing organizations.

The course focuses primarily on the theories, principles, and various elements within total quality approach to quality management.

Total Quality Approach to Quality Management; Quality and Global competitiveness; Strategic Management: Planning and Execution for Competitive Advantage; Quality Management, Ethics & Corporate Social Responsibility; Partnering and Strategic Alliances; Quality Culture: Leadership and Change; Customer Satisfaction, Retention, and Loyalty; Employee Empowerment; Team Building and Teamwork; Effective Communication; Education and Training; ISO 9000 and Total Quality: The Relationship; Overview of Total Quality Tools; Continual Improvement; Implementing Total Quality

Duration - Web-based Instruction 39 hours

This course is intended to enable students to enhance their technical communication skills. Students will apply technical communication fundamentals to the development of technical proposals, reports, presentations, and documents, preferably related to quality management, if possible.

Technical Communication; Technical Research; Technical Proposals; Technical Applications; Technical Reports; Technical Graphics; Technical Presentations

Prerequisites - None

Schedule - Web-based instruction: 39 hours (3 hours per week)

The course is designed to provide participants with various creative problem-solving techniques that are used to analyze and solve technical problems that occur in industry.

It fosters both the use of creativity and technical knowledge to increase an individual’s problem solving skills.

Problem Solving and People; Problem Definition; Generating Ideas and Solutions; Decision Making; Implementation; Evaluation; Crisis Management and Crisis Leadership.

Schedule - Web-based instruction (39 hrs total)

This course is designed to provide participants with an understanding of the various elements necessary in the design and implementation of a quality assurance program for the food industry.

Quality and the Food Industry; Quality Assurance Program; Specifications; Raw Material/Ingredient Supplier Certification; Process Control; Product Quality Audits; Third-party Audit Standards and Certification; Quality Assurance Documentation System.

Schedule - Web-based instruction 39 hours (3 hours per week)

This course is designed to provide participants with an understanding of the various elements necessary in the design and implementation of process control.

Introduction to Statistical Quality Control; Statistical Methods Useful in Quality Control; Basic Methods of Statistical Process Control; Control Charts for Variables; Control Charts for Attributes; Process and Measurement System Capability Analysis; Acceptance Sampling

Prerequisite - A College-/University-level Introductory Statistics Course

Schedule - Web-based instruction: 39 hours (3 hours per week)

This is a course in the fundamentals of the profession of Project Management. The objective of this course is to introduce students to the processes and tools involved in initiating, planning, executing, controlling, and closing projects.

The Project Management Context; Project Leadership; Scope Management; Risk Management; Selection and Budgeting; Cost Estimation; Project Scheduling; Resource Management; Project Performance Monitoring and Evaluation; Project Closeout and Termination

Schedule - Web-based instruction: 39 hours (3 hours per week)

This course is designed to introduce internationally developed management systems to students. The course provides learning opportunities around the application of these systems and the procedures followed for their implementation in different firms and institutions.

Background; ISO 9000 Quality Management System; ISO 14000 Environmental Management System; OHSAS 18000 Occupational Health and Safety Management System

Prerequisites - None

Schedule - Web-based instruction: 39 hours (3 hours per week)