Moneris Convenience Fees – FAQ

Why is VISA no longer accepted as a payment option on Memorial self service?

Effective July 1, 2013 VISA will disallow any credit card processing company in Canada from charging a convenience fee on Visa transactions. Therefore, as of January 1, 2014 MasterCard will be the only credit card accepted to pay online student accounts.

Why is a convenience fee being charged if I use my credit card to pay my student account?

Credit cards are a very costly payment option. The annual cost of accepting credit cards for student account payments at Memorial University was more than $500,000 and was growing.

Memorial has decided that it can no longer continue to pay the fees charged by Visa and MasterCard to accept credit card payments for student accounts. However, an agreement has been signed with Moneris Solutions whereby Moneris will provide the ability to pay for tuition fees online using Visa or MasterCard.

In exchange for this service, Moneris will charge students a convenience fee.

What charges are included in my student account?

Fees charged to your student account may be paid by credit card through Self Service, if a convenience fee is paid.

The following fees are charged to your student account:

  • Tuition
  • Residence fees
  • Meal plans
  • Health and dental
  • Student union fees
  • Recreation fee
  • DELTS administration fee
  • Late fees

What programs will the convenience fee apply to at the Marine Institute?

Students paying fees for Degree, Diploma and Certificate programs will be done online and will incur the convenience fee. This includes confirmation fees for these programs.

Does the fee apply to other course fees at the Marine Institute?

Not at this time. This may change at some time in the future.

Why doesn’t Memorial negotiate a better deal with the credit card companies?

The fees paid by Memorial for credit card transactions are not negotiable. The credit card companies set them and the university is unable to change them.

How much will the fee be?

Initially the convenience fee paid to Moneris will be 1.75 per cent of the amount paid. This fee is set by Moneris and is subject to change in the future.

Can I still pay on my account in person using a credit card if I pay the convenience fee?

No, a convenience fee is not allowed to be charged on a face to face transaction. If you want to use a credit card to pay your student account it must be done on Self Service.

Who gets the convenience fee?

Memorial University does not receive any of the convenience fee. The fee is paid directly to Moneris.

When you pay using a credit card, there will be two charges on your statement; one from Memorial for the tuition paid and a separate charge from Moneris for the convenience fee.

Is the convenience fee refundable?

No, the fee is not refundable. It is a charge by Moneris to allow for the payment by credit card. If you drop your course in time for a refund, the tuition will be refunded but the convenience fee will not.

When is a convenience fee not charged?

Memorial University will continue to accept credit cards without charging a convenience fee for other payments such as application fees, residence application fees and residence deposits, parking fees, purchases at university bookstores, purchases at the MI Cafeteria, the Computer Purchasing Centre and donations.

Why are you permitting application fees to be paid by credit card without charging a convenience fee?

The application process is an online process with a very small fee. Since prospective students are applying from various parts of the country and the world, this is the most effective method of payment.

The credit card fees associated with accepting an application fee are small. To process any other method of payment would cost the university more, so accepting credit cards for a low-value fee is less costly than other payment options for the university.

What are my other payment options?

  • 24/7 online banking
  • telephone banking
  • wire transfer of funds for International students
  • payment by mail with cheque, money order, or bank draft
  • payment in person with debit, cash, cheque, money order, or bank draft
  • scholarships credited directly to a student’s account
  • payment via Canada Student Loan
  • payment through tuition voucher

Did students have a say in this decision?

This was a decision of the Board of Regents, Memorial’s highest administrative authority. A working group was appointed to examine the change and provide input into implementation.

The working group included representation from administrative and academic units across the university including the Marine Institute, and graduate and undergraduate student unions at all campuses.

What is happening at other universities?

Many universities are discontinuing the use of credit cards entirely due to the high costs. Some 30 universities across the country have discontinued the use of credit cards to pay fees, including Dalhousie University, McGill, the University of Toronto and the University of British Columbia.

Several other universities, such as Mount Allison, have never accepted credit card payments.

When does the convenience fee start?

The new fee came into effect on July 1, 2013.

When I pay by credit card the payment is reflected on my account immediately. If I don’t use a credit card when will the payment be reflected in my account?

Some alternate forms of payment will not be received as quickly as a credit card payment. Payment by mail may take up to one week or more depending on the mail service. Payment using online banking is governed by your bank but usually is received in one or two business days after the payment is made. Check with your bank to confirm.

Students with outstanding fees need to be aware of the delays if they are not paying by credit card, and will need to make their payment earlier to meet any required deadlines.

How do I pay using online or telephone banking?

Memorial is set up as an online payee with most major banks.

Just follow 3 easy steps:

  • Log on to your Bank’s online or telephone payment system and set up Memorial University as a payee
  • Follow your bank's instructions to make a payment to MUN. Your student ID is your account number
  • Go to www.mun.ca, log into my.mun.ca and check your student account to ensure the payment has been applied. Payments should be processed within 48 to 72 hours